For some people, updating to iOS 7 has caused nothing but trouble. One recurring problem seems to be with iTunes. The following error message is displayed.
Image : iTunes Stopped working on iOS 7 Error
“iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.”
Frustrating as this may be, there are a number of things you can try to fix this problem. Not all of these solutions will work for everybody so you will need to go through the list until you find one tha does:
- Are you running the latest version of iTunes? Apple has recently released v11.1.2 so, if you are on an older one, try updating.
- Try updating your graphics drivers through the website specific for your computer make and model – a simple search on the internet will bring up the correct site.
Check that your Firewall and Anti-virus programs are allowing iTunes access:
- Disable your Anti-virus and open iTunes – if it works, check through the options on your Anti-virus to see if there is one that prohibits or allows access – if there is, change it so that iTunes can access your computer.
- Windows Firewall is one of the worst culprits – open Control Panel on your computer and click on Windows Firewall. There will be a list of programs that are allowed access; make sure iTunes is one of them.
- Disconnect your computer from the internet
- Open iTunes
- Sync your iOS device
- Enable the internet again
- Close down iTunes and then re-open it
Get rid of all traces of iTunes and QuickTime completely and reinstall:
- Delete iTunes, QuickTime and all other Apple related programs through the Add and Remove programs option in your control panel
- Reboot your computer
- Open My Computer and click on your primary drive – normally C:
- Open Program Files and check that there are no Apple, iTunes or QuickTime related folders – if there are delete them
- Stay in your primary drive, open System32 and delete any QuickTime information that is in there
- Now click on Windows, User and highlight individual AppData folders – delete anything Apple related
- Still in your primary drive, navigate tot your Music folder and move the contents to a new location on your Computer
- Delete iTunes Cache and reboot your PC
- Reinstall the latest version of iTunes and QuickTime
On your PC running Windows OS
- Click Start
- Right-click Computer
- Click on Properties
- This will open System
- Click Advanced System Settings to bring the System Properties window up
- Click the Advanced tab
- Click on Environment Variables
- Navigate to Systems variables and highlight the Path variable
- Click Edit
- Where it says Variable Value – put your cursor at the end of this line and type this text exactly as written: C:\program files (x86)\common files\apple\apple application support\
If none of this works for you follow the troubleshoot guide on the Apple support website – you can access it here.
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Posted by Nathan on - 4 November 2013